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Privacy Policy

The purpose of the Privacy Policy is to explain how SMSF PROPERTY GROUP collects, maintains, uses and discloses your personal information. It also states how this information is used, updated and made available to those parties eligible to access it. It provides some detail about the rights that clients have in respect of their personal information. For the purpose of this Privacy Policy, any reference to “SMSF PROPERTY GROUP”, “we”, “us” or “our” refers to SMSF PROPERTY GROUP and other related companies. At SMSF PROPERTY GROUP, we are committed to ensuring the confidentiality and security of your personal information. We are bound by the Privacy Act 1988, including the Australian Privacy Principles (APPs) set out in the Act, to ensure we meet our requirements in our dealings with you.

This Privacy Policy was last updated in January 2020.

Collection of Personal Information

You provide SMSF PROPERTY GROUP with your personal information when you ask for information about SMSF PROPERTY GROUP’s services, when you access and use the SMSF PROPERTY GROUP website.

By using and accessing this website or by submitting an application with SMSF PROPERTY GROUP, you have consented to SMSF PROPERTY GROUP collecting, maintaining, using and disclosing personal information about you and provided by you or by another person as described below.

In most cases, we collect personal information about you directly from you. However, in some cases if you give us personal information about another person, you represent that you are authorised to do so and agree to inform that person who we are, that we will use and disclose that information for the relevant purposes set out below, and that they can access the information we hold about them.

We are required by law to collect information to identify and verify you. SMSF PROPERTY GROUP may make enquiries as to your identity(ies) and other personal details. For instance, we may ask for identification such as your name, address and date of birth.

The Privacy Act also protects your sensitive information. While SMSF PROPERTY GROUP usually does not need to collect, use or disclose sensitive information about you (such as health information), if we require such information, we will only collect it with your consent, except where otherwise permitted by law.

If you do not provide the personal information that we request, we will generally not be able to provide you with SMSF PROPERTY GROUP products or services.

Use of your personal information

The information requested in any application completed by you is required to enable us to provide a service to you. That information, together with the information collected and maintained by SMSF PROPERTY GROUP during the course of our relationship with you, is used to provide, manage and administer the services to you.

Disclosure of your personal information

The general rule is that we will not use or disclose your personal information other than for the purposes stated at the time of the collection. If we want to use your personal information for another purpose, we will seek further consent from you, unless that other purpose is related to one of the original purposes of collection and you would reasonably expect us to use your personal information for that other purpose.

It may be necessary for SMSF PROPERTY GROUP to disclose your information to our representatives, employees, agents and affiliates for the purpose of providing services to SMSF PROPERTY GROUP. Our representatives, employees, agents and affiliates who have access to personal data obtained through the SMSF PROPERTY GROUP website are obliged to respect privacy.

Personal information will only be disclosed to third parties other than those we have specifically identified if you have consented to the disclosure; if you would reasonably expect us to disclose information of that kind to those third parties; if we are authorised or required to do so by law; or it is necessary to assist with law enforcement. For example, we may disclose your information to governmental agencies or entities, regulatory authorities, or other persons in line with applicable rules, official requests, orders, subpoenas or similar processes as either required or permitted by applicable law.

SMSF PROPERTY GROUP takes all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.


By accessing this website, you consent to us sending commercial electronic messages (including messages about our products and services) to any electronic address which you provide or for which you are responsible. You warrant that you have authority, either as or on behalf of the electronic account holder, to provide this consent and agree that until you withdraw your consent by providing written notice to us or using an unsubscribe facility in the message, we may continue to send commercial electronic messages to those addresses.

Access to and update your personal information

You have the right to seek access to and update or correct the personal information we hold about you by writing to us via email at We will try to make your information available within 14 working days of your request. If you make an access request, we will ask you to verify your identify. There is no fee for requesting access to your information.

You may ask us at any time to correct personal information held by SMSF PROPERTY GROUP about you, and which you believe is inaccurate. If we disagree with you as to the accuracy of the information, you may request that we attach a statement to that information noting that you consider it inaccurate or incomplete.

Please note that requests for access to your personal information may only be made by you. Another person who you have authorised to make a request on your behalf, such as a legal guardian or an authorised agent cannot access your personal information from SMSF PROPERTY GROUP directly. We will require you to verify your identity, to our reasonable satisfaction. Depending on the nature and/or volume of the information that you request, an access charge may apply, but not to your request for access itself.

Making a privacy complaint

SMSF PROPERTY GROUP is committed to resolving your privacy complaint as quickly and efficiently as possible. Should you have any questions or complaints about your privacy please contact the SMSF PROPERTY GROUP Privacy Officer at SMSF PROPERTY GROUP will try to resolve your privacy complaint within 14 working days. When this is not possible SMSF PROPERTY GROUP will contact you within that time to let you know how long we will take to resolve your privacy complaint.

If a complaint is not resolved by SMSF PROPERTY GROUP to your satisfaction, you may access an external dispute resolution service or apply to the Office of the Australian Information Commissioner (OAIC) to have the complaint heard and determined. You can contact OAIC by calling them at 1300 363 992, online at or writing to the Office of the Australian Information Commissioner, GPO Box 5218 Sydney NSW 2001.

Data security

We take steps to protect your personal information from misuse, loss and interference. We also protect it from unauthorised access, modification, disclosure.

We keep your personal information on our computer databases which are held in Australia. All computer-based information is accessible to authorised personnel only and is protected by the use of access passwords.

If we no longer require your personal information for a purpose, we will take reasonable steps to securely destroy it or permanently remove all identifying features from that information.

Use of internet cookies

We collect statistical information about visitors to our website such as the number of visitors, pages viewed, types of transactions conducted, time online and documents downloaded. This information is used to evaluate and improve the performance of our websites and our mobile app. Other than statistical information, we do not collect any information about you through our website unless you provide the information to us. We do not store any of your personal details when we do this.

How to contact us

If you have any further questions about privacy at SMSF PROPERTY GROUP please contact us by:

  • Emailing: